About this Privacy Policy
North Queensland Asset Managers Pty Ltd trading as Page &
Pearce Real Estate is committed to respecting your right to privacy and
protecting your personal information.
We are bound by the Privacy Act 1988 (Cth) (Act) and the Australian Privacy Principles set out in the Act.
We will ensure that all officers, employees and subcontractors are
aware of and understand Page & Pearce Real Estate’s obligations as
well as their own obligations under the Act. We will achieve this
through the provision of training and through maintaining and
implementing internal policies and procedures to prevent personal
information from being collected, used, disclosed, retained, accessed or
disposed of improperly.
This Policy applies to all your dealings with us, whether in person, or via telephone, email, correspondence or our website.
The purpose of this Policy is to:
For the purpose of this Policy, the following terms will have the
following meanings, as attributed to them by section 6 of the Act:
Health information means:
that is also personal information; or
Personal information means information or an opinion about an
identified individual, or an individual who is reasonably identifiable,
whether the information or opinion is true or not, and whether the
information or opinion is recorded in a material form or not.
Sensitive information means:
that is also personal information; or
Collection of Personal Information
Whenever you deal with Page & Pearce Real Estate, whether as a
current or prospective seller, buyer, lessor or lessee, we will collect
personal information in order to provide services to you. We do not
collect personal information unless it is reasonably necessary for, or
directly related to, one or more of the services we provide or functions
we carry out.
The types of personal information we generally collect include but is not limited to:
We will not ordinarily ask you to provide sensitive information. However, there may be circumstances where the information provided by you reveals sensitive information. For example:
We will only collect sensitive information in circumstances where:
We will, if it is reasonable or practicable to do so, collect your
personal information directly from you. This may happen when you fill
out a form or when you give us personal information in person, or via
telephone, email, correspondence or our website.
Sometimes we will collect personal information from a third party or
a publicly available source. For example, we may need to collect
personal information from a credit reporting agency, your legal adviser,
your past or current employers, your previous lessors or property
managers, and tenancy information services or databases.
If we receive personal information that we did not solicit, we will
determine as soon as reasonably practicable whether we could have
lawfully collected that informationas part of our functions or
activities. If we are not satisfied that we could have lawfully
collected the information, then we will (if it is lawful and reasonable)
destroy the information or ensure that it is de-identified.
You may choose to deal with us anonymously or under a pseudonym
where lawful and practical. Where anonymity or use of a pseudonym will
render us unable to provide the relevant service or do business, we may
request that you identify yourself.
For example, whenever documents are to be submitted to government
agencies or financial institutions, it is essential that we record your
name accurately.
Use and Disclosure of Personal Information
Personal information collected by Page & Pearce Real Estate will ordinarily be used for the following purposes:
In order to achieve the purposes described above, we may disclose your personal information to the persons/organisations described below:
We will only use and disclose personal information for the primary
purpose for which it was initially collected, or for purposes which are
directly related to one of our functions or activities.
We will not disclose your personal information to government
agencies, private sector organisations or any third parties unless one
of the following applies:
Personal information provided to Page & Pearce Real Estate may
be shared with its related companies. We will take all reasonable and
practical measures to keep such information strictly confidential.
In the course of providing services to you, it may be necessary for
us to enter your personal information into forms generation software and
real estate websites. Depending on the terms of use of such software
and websites, a third party may acquire rights to use or disclose
information entered into the relevant forms or websites.
The collection and use of personal information by third parties may
be subject to separate privacy policies or the laws of other
jurisdictions.Page & Pearce Real Estate may transfer your personal
information to overseas countries in order to perform one or more of our
functions or activities. In these circumstances, we will take
reasonable steps to ensure that the overseas recipient does not breach
the Australian Privacy Principles in relation to the information.
Like many other businesses in Australia, Page & Pearce Real
Estate may rely on third party suppliers or contractors to provide
specialised services such as web hosting, cloud computing technology and
data storage services. If personal information is provided to these
suppliers and contractors in order to enable them to perform the agreed
tasks, we will make every effort to ensure that the supplier or
contractor handles the personal information in accordance with the Act
and the Australian Privacy Principles. We will also require all
suppliers and contractors to provide privacy undertakings and enter into
confidentiality agreements.
There may be limited circumstances in which it is necessary for us
to collect a government related identifier such as your tax file number
or Centrelink reference number. We will not use or disclose your
government related identifiers unless we are required or authorized to
do so by law or by a court or tribunal order, or in order to fulfill our
obligations to a State or Territory authority.
Marketing our products and services
Page & Pearce Real Estate may use or disclose your personal
information to let you know about products and services in which you may
be interested. You can contact us at any time if you no longer wish us
to market our products and services to you (see the Contacting Us
section for more information).
Accuracy of Personal Information
Page & Pearce Real Estate will take reasonable steps to ensure
that all personal information it collects, uses or discloses is
accurate, complete and up-to-date.
If you believe your personal information is not accurate, complete
or up-to-date, please contact us (see the Contacting Us section for more
information).
Security
Your personal information may be stored in hard copy documents or
electronically. Page & Pearce Real Estate is committed to keeping
your personal information secure and safe. Some of the ways we do this
are:
We will review and update our security measures from time to time.
In addition, we will review the personal information and sensitive
information held by us from time to time, ensuring that information
which is no longer needed for a purpose for which it was initially
collected is destroyed or de-identified.
Your Privacy on the Internet
Page & Pearce Real Estate takes care to ensure that the information you provide to us via our website is protected.
You may be able to access external websites by clicking on links we
have provided. Those other websites are not subject to our privacy
standards, policies and procedures. You will need to contact or review
those websites directly to ascertain their privacy standards, policies
and procedures.
Access to Personal Information
You may request access to personal information that Page &
Pearce Real Estate holds about you (see the Contacting Us section for
more information).
We will acknowledge your request within insert 3 business days of
the request being made. Access will usually be granted within 5 business
days of our acknowledgment or, if the request involves complex
considerations or voluminous photocopying or scanning, within 10
business days. We will let you know which timeframe applies to your
request and if any delays are anticipated.
You will need to verify your identity before access to your personal information is granted.
While we cannot and do not charge an “application fee” for you
applying to access your personal information, we may charge a fee for
actually giving you access to your personal information in your
preferred format (where reasonable and possible), which will cover our
costs involved in locating and collating information as well as
reproduction costs.
Once your request has been processed by Page & Pearce Real
Estate, you may be forwarded the information by mail or email or you may
personally inspect it at the location where the information is held or
another appropriate place. Whenever possible, we will endeavor to make
the information available to you in the manner requested by you unless
it is unreasonable for us to do so (e.g. if you have asked for the
information to be emailed to you, we will endeavor to email the
information to you. If the file size would be too large, we may send you
the information by hard copy instead of email).
If you are aware that we hold personal information about you that is
no longer accurate, complete or up-to-date, please contact us (see the
Contacting Us section for more information).If you request access to
your personal information, or if you request that we correct your
personal information, we will allow access or make the correction unless
we consider that there is a sound reason to withhold the information,
or not make the correction.
Under the Act, we may refuse to grant access to personal information if:
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153 - 155 Charters Towers Road, Hermit Park Townsville, 4812 |
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(07) 4727 2400 |
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office@pagepearce.com.au |
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Officer of the Australian Information Commissioner (OAIC) GPO Box 5218 SYDNEY NSW 2001 |
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1300 363 992 |
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enquiries@oaic.gov.au |
Review
This policy is to be reviewed as follows:
Reviews are to examine the appropriateness of the policy taking into consideration corporate, system and compliance requirement changes since the last review was undertaken.